Blog
- posted: Dec. 19, 2017
Here are some tips I’ve put together after running my head into my desk a thousand times before realizing most issues are super easy:
- You can ping the mail server and make sure information is getting through. Try this link: http://network-tools.com/
All you have to do is enter mail.domain.com and it will do the work for you. - If the client has entered their password, make sure you find out what it is and enter it yourself.
- Make sure we own the domain!
- If the outgoing mail isn’t working, the ISP is blocking Port 25 and they need to get their outgoing server login information.
- If we do own the domain but it still isn’t working, make sure the domain is active/deployed.
More often than not, it’s usually the Outgoing Server or a typo so double check those first. Also, before diving into it, check that we own the domains. You’ll waste a lot of time going through all of that until you realize we don’t own the domain and can’t help anyway.
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