five9-WebMD-Pratice-Pro

Phone: (855) 599-1697

Email: [email protected]

REFER THEM TO WEBMD BILLING - DO NOT DISCUSS BILLING/PRODUCT PRICES WITH CUSTOMER

Phone (800) 434-6262 x268

Email [email protected]

Coming Soon

Admin Portal smbadmin.webmdpracticepro.com/

Client Portal smb.webmdpracticepro.com

Coming Soon

• Online Scheduling

Politely let the client know that you need to know the full purpose of the call in detail to request the transfer (including salesforce account, name of person you are speaking with any questions they have in advance).

If a transfer is merited, a TL will take it. 

If a TL is unavailable to field the call, please let the client know they can expect a call back as soon as they are available. Open a case. 

Call Info

Call Number: @Call.number@
Call Type: @Call.type_name@
Call Campaign: @Call.campaign_name@
Call ANI: @Call.ANI@
Call DNIS: @Call.DNIS@
Call Start Timestamp: @Call.start_timestamp@
Queue Time: @Call.queue_time@

Agent Info

Agent ID: @Agent.id@
Agent: @Agent.full_name@ / @Agent.user_name@
First Agent ID: @Agent.first_agent@
Station Type: @Agent.station_type@