five9-ModMed-Priority-Line

Main Telephone Number: (561) 880-2998

Support Contact Info (561) 880-2998 / Press Option 2 for Support Menu

• Press Option 1 for EMA/PM Support
• Press Option 2 for ModMed Pay
• Press Option 3 for AMP Web Support

Support Contact Emails

Main Support: [email protected]

AMP Web Support: [email protected]

AMP Domains: [email protected]

AMP Search (PPC/SEO):[email protected]

AMP Facebook Ads: [email protected]

AMP E-Store: [email protected]

All billing-related questions, including AMP products and services, must be directed to the ModMed Billing Department.

Do NOT discuss any pricing, billing dates, etc. with a client.

Phone (561) 880-2998 / Press Option 5

Email [email protected]

Clients who have product upsell inquiries.

Phone (561) 880-2998 / Press Option 1

Email [email protected]

Admin Portal smbadmin.modmedweb.com

Client Portal* smb.modmedweb.com

* The Client Portal should be refered to the ModMed AMP Portal when discussing it with clients

Webmail

• Regular: mail.modmed-amp.com

Email Configuration Info

• General Email - Coming Soon

Open SRS Support: help.opensrs.com

Please use the scripting below/do not deviate from the script as this is approved by legal.

Question: “Is ModMed AMP outsourced or a 3rd party vendor of ModMed?”

Answer: “ModMed AMP is a ModMed product that is powered by Officite, who is a specialty-specific provider of website and digital marketing solutions for healthcare professionals. ModMed AMP is designed to work with ModMed’s other products and services and provides unique features that customers cannot find when purchasing similar products from other providers.”

Question: "Are there capabilities that are only available via ModMed AMP and not Officite solutions?"

Answer: “Yes, ModMed AMP, although powered by Officite, is designed to work with ModMed’s other products and services and provides unique features that customers cannot find when purchasing similar products from other providers, including Officite.”

Question: In response to a client noticing the difference in AMP Support and general ModMed Support

Answer: ModMed AMP solutions are distinct from the other products and services that we offer at ModMed. Therefore, you may notice differences in processes and systems when interacting with the ModMed AMP support team. These differences are intentional, and we have implemented them in order to provide you with a support experience tailored to ModMed AMP solutions. 

We plan to continually evaluate the tools and processes involved in supporting ModMed AMP customers. We welcome customer feedback regarding how we can improve the AMP support experience.

Question: In response to a client noticing differing support hours for AMP Support vs. ModMed Support: 

Answer: At this time, the ModMed AMP support team's service hours are different from those of our general product support team, due to the unique features of the AMP product. We welcome customer feedback regarding how we can improve the AMP support experience. 

• Onboarding
• SEO/PPC
• Facebook Ads
• Reputation Management
• Website Editing/Customer Support
• E-Store Introduction Call
• E-Store Support Call

Please create a request management case for the following issues:

• Credit requests/issues
• Upgrades
• Downgrades
• Cancellation Requests (including AMP website and related products)
• Legal Questions

Call Info

Call Number: @Call.number@
Call Type: @Call.type_name@
Call Campaign: @Call.campaign_name@
Call ANI: @Call.ANI@
Call DNIS: @Call.DNIS@
Call Start Timestamp: @Call.start_timestamp@
Queue Time: @Call.queue_time@

Agent Info

Agent ID: @Agent.id@
Agent: @Agent.full_name@ / @Agent.user_name@
First Agent ID: @Agent.first_agent@
Station Type: @Agent.station_type@